About Christopher Cocchiarella
Originally from St. Paul, MN, I currently live in Philadelphia, PA. Here’s more about me, including my professional and academic background, as well as some of the articles, papers, and media that I’ve created over the years.
For more than two decades, I’ve worked as a professional writer and experience designer. My areas of expertise include user experience (UX) content strategy, technical communication, learning design, and conversational AI. Using my background in the study of language, I craft professional and educational content for websites and mobile apps, user guides, online tutorials, and AI assistants.
Outside of work, my interests are diverse. I’m an avid reader of mythology and philosophy, a psychology and linguistics geek, and a grammar nerd. Spanish and Italian are two languages that I’ve studied, plus some Neapolitan. I’m also a jazz aficionado with a particular love for the swing era. When money and time permits, I love to travel and learn about new places and cultures.
Feel free to read more about me, including my work and education, below.
Work and education
Professional background
- 20+ years in UX content strategy, technical communication, learning design, and conversational AI—view my LinkedIn profile.
Educational background
Degrees
- Master of Science in Scientific and Technical Communication, Graduate Minor in Cognitive Science, University of MN, Twin Cities
- Bachelor of Arts in English and Spanish Studies, Concentration in Rhetoric, University of MN, Twin Cities
Certifications
- User Experience (UX) Certificate, Nielsen-Norman Group
- Conversation Designer Certificate, Conversation Design Institute
Writings
Professional articles
- Does AI make UX writers and content designers obsolete? Unlikely!
- Driving your UX vehicle: accelerate with design, brake with content
- Humane technologies, not mechanical monsters: designing apps that serve people
Academic papers
- Information Design and Uncertain Environments: Cognitive and Ecological Considerations in Technical Communication
- Pragmatic ICTs for Technical Communication: Aesthetic and Ethical Experiences in Business Philosophy
News media
- More content moderation won’t stop extremism or misinformation on Facebook
- From outrage to disinformation: It’s time to reform social media
- Will Minnesota’s hands-free law make roads safer? There are reasons to be skeptical
- Hands-free cellphone bill won’t stop distracted driving
Blog