Why VR schools won’t improve education or literacy

VR schools: the future of education? If you’re a parent, teacher, or student, you may have noticed that the implementation of virtual reality (VR) in schools has gained ground lately. In fact, there are now VR schools in elementary education that are entirely online. For many people concerned about the future of education and literacy, … Read more

Another hype cycle: Why I think generative AI is overvalued, if not overhyped

Is generative AI going through a hype cycle? Technological innovation often goes through what’s called a hype cycle. Represented graphically, there’s a peak of inflated expectations about some supposedly revolutionary technology, followed by a trough of disillusionment. Then, there’s a gradual slope of enlightenment, or understanding what the technology realistically can and can’t do. Finally, … Read more

The positivity problem with online product reviews

Do online product reviews have a positivity problem? Summary: When reading product reviews online, we often see lots of extremely positive ratings—and just a few negative ones. What’s happening when there’s almost no nuance in how people rate things? Do these ratings have a positivity problem? When shopping online, we often read product reviews. After … Read more

Social media amplify outrage, among both individuals and groups

Why do social media amplify outrage and division? One of the reasons I don’t sign up for most social networking sites is that they seem to bring out the worst in us. Nowadays, there’s never a shortage of angry outbursts on social media. In fact, Nature Human Behavior, a cognitive and behavioral science journal, recently … Read more

AI chatbots: artificial general intelligence or cognitive automation?

Are AI chatbots examples of general intelligence or cognitive automation? As artificial intelligence (AI) chatbots like ChatGPT become famous, I can’t help but notice how a perpetual topic of debate about AI continues to reemerge. Are these chatbots examples of general intelligence or cognitive automation? To understand this debate, let’s briefly define what we mean … Read more

Looking back at ‘Gulliver’s Travels’: satire and science fiction of technological innovation

Swift’s use of satire and science fiction to ask: Why invent that? As someone who enjoys reading both satire and science fiction, I absolutely love Jonathan Swift’s novel, Gulliver’s Travels. Published in 1726, it soon became a famous—if not infamous—satire on modern European nations. What’s more, Gulliver’s Travels also became notable as what’s arguably the … Read more

When to trust digital crowds: crowd wisdom vs. crowd madness

Is it wise to trust digital crowds? Whenever I go online to order something and look at customer reviews, doubts may pop into my mind. Sometimes, I have second thoughts about what I’m ordering. Should I really buy it, or shouldn’t I? But more frequently, I wonder about the ratings I’m looking at. Why should … Read more

Stopping the blame game: not human error but system error

Preventing human error with better designed technology Recently, I moved to a new apartment with a gas stove in the kitchen. The stove works great, but whenever I use it, I almost always make the same mistake. I turn on the wrong burner. The problem I have is that I can’t tell immediately which control … Read more

Usability-flexibility tradeoffs: When technology becomes jack of all trades, but master of none

When to heed usability-flexibility tradeoffs I recently moved from the Twin Cities to Philadelphia, and luckily, I bought myself a GPS device beforehand. I’m glad I did, because it prevented me from getting lost while traveling and driving around the East Coast. Sure, I could just use a GPS app on a smartphone for the … Read more