Information and communications technology in the workplace – Part I: Tacit vs. explicit knowledge

Deciding what information and communications technology to use at work Over the years, electronic communication has become the norm, both in our private and professional lives.  Thanks to innovations in information and communications technology (ICT), we now have everything from online messaging services (such as emails and instant messages) to audio-video conferencing applications (like conference … Read more

Online outrage culture on social media, and how to mitigate it

Why social media incentivize online outrage culture It’s no secret—during election years in particular—that online outrage culture dominates plenty of social media. That’s especially true whenever politics come up. According to Pew Research, social media users in the U.S. are now more likely to describe political discourse as “stressful and frustrating” on sites such as … Read more

Unintended consequences of social media – Part III: Cambridge Analytica

The Cambridge Analytica data scandal Many of us first heard about the Cambridge Analytica data scandal shortly after the 2016 U.S. Presidential Election. At that time, we learned that Cambridge Analytica, a consulting firm, acquired personal data from tens of millions of Facebook users before selling it all to political campaigns, without users’ clear consent. … Read more

Unintended consequences of social media – Part II: Surveillance capitalism

What is surveillance capitalism? No doubt, one of the unintended consequences of social media has been the loss of privacy. (See Part I of this three-part article.) To recap, big tech companies like Facebook surveil what you do online, collect massive amounts of your personal data (your likes, dislikes, consumer preferences, locations, comments, private messages, … Read more

Unintended consequences of social media – Part I: Loss of privacy

“Narcissus as narcosis” Throughout history, new technologies have changed culture and transformed society, sometimes with unintended consequences. For instance, the printing press had the effect of spreading literacy and transforming tribal, oral cultures into national, literate cultures. Likewise, electronic and digital technologies are transforming society in fascinating but unpredictable ways. As Canadian philosopher and media … Read more

Humanistic technical writing: the ethics of communicating science and technology

From technical writing to humanistic technical writing Over my years as a technical writer, I’ve learned that technical communication is sometimes a misunderstood profession. Occasionally, I meet people who think technical writers are professionals who write long, complicated documents about science and technology. Actually, I tell them, technical communication is practically the opposite. In truth, … Read more

Digital distraction and its discontents: book review of ‘The Shallows’ and ‘Distracted’

Digital distraction and the loss of depth and meaning Do smart devices hinder our ability to think deeply? Are social networking sites displacing meaningful connections in the real world? Over the years, researchers have asked such questions about digital distraction, and not without reason. As smartphone ownership has risen and social media use has increased, … Read more

Extended mind theory: out of your head, into your technology

Why are smart device ‘smart’? Perhaps they’re part of an extended mind! Harkening back to my 1980s childhood, I remember, almost nostalgically, the analogue experience of calling my friends on the phone. How different it felt compared to the digital experience today. As a kid, I’d walk over to the landline, pick up the corded … Read more